Terms & conditions
These terms and conditions are the contract between you and [Munch Baits Ltd] (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.
I / We are [Munch Baits Ltd], [a company registered in [United Kingdom], number . Our address is [Oak Meadow Farm, Chickney Road, Henham, Essex, CM22 6BH].
You are: Anyone who uses Our Website.
“Carrier” – means any person or business contracted by us to carry Goods from us to you.
“Content” – means any content in any form published on Our Website by us or any third party with our consent.
“Goods” – means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
“Our Website” – means any website of ours and includes all web pages controlled by us.
“Post” – means display, exhibit, publish, distribute, transmit and/or disclose information.
In this agreement unless the context otherwise requires: these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you. This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
Our contract with you
This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties. Each party acknowledges that, in entering into this agreement, he does not rely on any representation, warranty, information or document or other term not forming part of this agreement. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
Acceptance of your order
Your order is an offer to buy from us. We shall accept your order by [e-mail confirmation].That is when our contract is made. [Our message will also confirm details of your purchase and tell you when we shall despatch your order]. If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may: accept the alternatives we offer; cancel all or part of your order.
Price and payment
The price payable for the Goods that you order is clearly set out on Our Website. Prices include value added tax (“VAT”) at the current rate. The price of the Goods does not include the delivery charge which will be charged at the set rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than  days from the date when we accept that repayment is due.
Coupons are only valid for the time advertised. Only 1 coupon can be used at any 1 time. Some coupons cannot be used on sale items.
Security of your credit card
We take care to make Our Website safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted.
Cancellation and refunds
The following rules apply to cancellation of your order: If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period. We will return your money subject to the following conditions: we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them. The option to cancel your order is not available: if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
Liability for subsequent defects
Please examine the Goods received from us immediately when you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them. The procedure to return the faulty Goods is as follows: the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you; please follow the returns procedure. We will return your money subject to the following conditions: we receive the Goods with labels and packaging intact. You tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it. If any defect is found, then we shall: replace the Goods, or refund the full cost you have paid including the cost of returning the Goods.
Delivery and pick up
Goods are delivered within 3 days from the day you place an order to purchase the Goods. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery. If we are not able to deliver your Goods within 3 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. We may deliver the Goods in instalments if they are not all available at the same time for delivery. [Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.] If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
Foreign taxes and duties
If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days. So far as possible, Goods should be returned: with both Goods and all packaging as far as possible in their original condition; securely wrapped; at your risk and cost. You must tell us by email message to firstname.lastname@example.org that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint. In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose. If we agree that the Goods are faulty, we will: refund the cost of return carriage; or replace the Goods.
Your account with us
You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
How we handle your Content
We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part. You may not use our name or logos or trademark